Registration Help & FAQs

FAQs  |  How to Register  |  Technology Requirements  | Code of Conduct

What does “Waiting List Available” mean?

If an NTI course is already full (meaning all the available seats for that course have been taken) you will see the option of “Wait List Available.” Being on the Wait List does not mean you have registered for the course; it means you are waiting in the queue in case an existing registration is cancelled, freeing up a spot. If a spot becomes available, the next person on the Wait List (chronologically, by date and time) will be contacted to see if they are available to attend. If you do not receive any information about your Wait List status, there were either too many people ahead of you, or no one dropped their registration in time.

How can I see how many seats are available in a course?

If you navigate to the Course Details view of an NTI course (the page with the description and the link to “add to cart”) there should be a line reading “Available Slots” with a number next to it. This indicates how many seats/registrations are still available in the course. Different courses have different seat capacities. If you do not see “Available Slots” it usually means the course is full (but you can still join/register for the Wait List.)

My job or email address has changed--how do I update my registration contact information?

Please email the NTI information email and let us know about the change, including former and current email addresses.

Why haven’t I received my Certificate of Completion?

You may not have received your certificate because sometimes it goes to the junk or spam folder. It is also possible you did not sign the attendance sheet daily. Or, the program coordinator may not have started the process yet.

If you are certain that you should’ve received a certificate after you’ve completed an NTI course, you can lookup your earned credentials by entering your email address into Accredible’s Retreive Credential Tool.

Can I swap my registration for a co-worker?

You may not swap your registration for a co-worker. If the class has a waiting list, then those people will be contacted first when space becomes available.

When will I receive the log-in information for the course?

You will receive the log-in information no later than 2 business days prior to the start of the course.

If your course starts on Monday, you will receive the information on Thursday.

Can I have the PowerPoint for the course?

You will be provided a participant handout that includes the slide deck images, but unless the class is a “train-the-trainer” session, you will not be provided the PowerPoint slides.

If I miss any days of the course, can I make them up?

You are not allowed to miss more than 1 hour of a course. If you do, you will have to take the entire course over again.

How do I know when courses will be available?

If you would like to know when our courses are available for registration, please join our mailing list.

I am registered for a course. Can someone please confirm the time zone?

All our virtual courses are held in the Eastern Time zone. In-person courses take place in the course location’s local time zone.

I am not able to open the links in the email.

Please enable your firewall. If you are still having problems, please check with your IT department.

Do I need to enable my camera and join the breakout room?

Yes, please enable your camera and join the break-out rooms. This will allow you to participate fully.

I am taking the course for now and do not need the certificate. I have a meeting and will be in and out of the course.

Please unenroll from the course and reregister when your schedule is free. The in-and-out participation is disruptive, and your schedule prevents another available e-participant from participating.

I saw a course on your website, but I did not see the course schedule.

We are in the process of updating  courses to meet all the new regulations, and we will have a schedule as soon as we have completed. We recommend signing up for our e-blast and checking our course catalog page.

Can I use this course as professional development for my license?

The organization will make the determination if they will or will not accept our course. Please reach out to the program coordinator for the course agenda if you need it.

Our Registration System

NTI is using the Rutgers University Noncredit Course Catalog & Registration System for course registrations.  If you do not already have one, you will need to create an account to register for NTI courses.

  1. To create your new account selecting the “Create Account” button at the bottom of the Sign In page.
Sign In

2. After you have an account, sign in while viewing any page in our course catalog. The “Sign In” link should appear at the very top and/or the very bottom of the page.

Course Catalog

Participating in Virtual Courses

NTI’s virtual courses are hosted on Zoom. Become more familiar with Zoom before you participate in an NTI course.

View the Guide

Technology Requirements

In order to maximize your virtual learning experience please:

Access the course on a laptop or PC with a high-speed internet connection (course participation via phones or other small electronic devices are not encouraged)

    • Participate with a webcam, headset, and microphone
    • Turn your webcam on, unless you must momentarily step away
    • Mute your microphone unless you are speaking
    • If possible, print or download the course participant workbook and course materials to have on hand
    • Be seated at a comfortable table or desk in a quiet environment and maintain a professional immediate camera view
    • Actively participate!
  • Every course participant must sign the attendance sheet every day a course is delivered. Participants that fail to sign the attendance sheet each day will receive an “incomplete” for the course and serve a six-month course registration
  • Course participants are permitted to miss no more than (60) minutes of course Participants that miss more than (60) minutes of instruction will receive an “incomplete” and serve a six-month course registration suspension. If an emergency arises, please contact the course Program Coordinator as soon as possible.
  • Participants receiving an “incomplete” will not receive a Certificate of
  • Participants must attend the entire duration of a (single) course offering to receive a Certificate of Attending portions of separate course offerings will not count towards course completion.
  • “Pre-planned” course absences, tardiness, and/or early departures will not be permitted. If you know, beforehand, you will not be available for the duration of the course, please do not enroll. If an emergency arises, please contact the course Program Coordinator as soon as possible.

Participant Code of Conduct

Effective August 19, 2024,  NTI has implemented Course Registration and Participation Policies  to offer a set of rules, guidelines, and expectations for registering and participating in  NTI courses.

By registering for any National Transit Institute (NTI) event via the Rutgers University Division of Continuing Studies Registration System, you are agreeing to adhere to the Code of Conduct below:

COURSE REGISTRATION

  • All individuals registered for an NTI course will receive a course enrollment confirmation sent to the email address associated with their Rutgers University Division of Continuing Studies Registration System account. Course registrations are not
  • A waitlist confirmation will also be emailed to individuals placed on a course If a slot becomes available, a waitlisted registrant will be contacted by the course Program Coordinator offering admission. NTI staff will not respond to emails inquiring about open slots.
  • Please read your confirmation email carefully, noting if you have been enrolled or waitlisted for a course. Emailed registration and waitlist confirmations can land in spam / junk folders, please check. Emailed confirmations come from: nti@CE-rutgers.edu.

COURSE CANCELLATION / NO-SHOW / ATTENDANCE

 Course Cancellation

  • All virtual course cancellation notifications must be received at least (10) business days prior to the course start date. All in-person course cancellation notifications must be received at least (30) business days prior to the course start date. Cancellation notification must be emailed to the course Program Coordinator.
  • Course cancellation notifications inside of (10) business days for a virtual course or inside of (30) business days for an in-person course must come from the registrant’s immediate supervisor or manager and be emailed to the course Program Coordinator with a valid explanation why the course is being dropped (explanations of “scheduling conflicts” or required participation in emergency meetings will warrant a penalty for the registrant to be determined on a case-by-case basis).
  • Failure to adhere to cancellation notification guidelines will result in a six-month course registration suspension* for the registrant.

No-Show

  • Registrants that fail to attend a course will be deemed a “no-show” and will serve a one-year course registration suspension. The suspension will be reduced to six- months if, within (10) days of the end of the course, the registrant’s supervisor or manager forwards an email to the course Program Coordinator with an explanation why the registrant failed to participant in the course (explanations of “scheduling conflicts” or required participation in emergency meetings will warrant a penalty for the registrant to be determined on a case-by-case basis).

Attendance

Every course participant must sign the attendance sheet every day a course is delivered. Participants that fail to sign the attendance sheet each day will receive an “incomplete” for the course and serve a six-month course registration suspension.

Course participants are permitted to miss no more than (30) minutes of instruction each day a course is delivered. Participants that miss more than (30) minutes of instruction on any one day will receive an “incomplete” and serve a six-month course registration suspension. If an emergency arises, please contact the course Program Coordinator as soon as possible.

Participants receiving an “incomplete” will not receive a Certificate of Completion.

Participants must attend the entire duration of a (single) course offering to receive a Certificate of Completion. Attending portions of separate course offerings will not count towards course completion.

“Pre-planned” or anticipated course absences will not be permitted. If you know, beforehand, you will not be available for the duration of the course, please do not enroll. If an emergency arises, please contact the course Program Coordinator as soon as possible.

VIRTUAL CLASSROOM EXPECTATIONS

To maximize your virtual learning experience please:

  • Access the course on a laptop or PC with a high-speed internet connection (course participation via phones or other small electronic devices are not encouraged)
  • Participate with a webcam, headset, and microphone.
  • Turn your webcam on unless you must momentarily step away.
  • Mute your microphone unless you are speaking.
  • If possible, print or download the course participant workbook and course materials to have on hand.
  • Be seated at a comfortable table or desk in a quiet environment and maintain a professional immediate camera view.
  • Actively participate!

IN-PERSON CLASSROOM CONDUCT

  • Course participants must dress in business casual
  • No one may accompany a course participant into the building hosting the
  • Course participants will not engage in conversations with other participants during course instruction. Instructors reserve the right ask any participant(s) to leave the classroom for excessive talking. In such case, the participant(s) will receive an “incomplete” and be subject to a course registration suspension.
  • Participants must address other participants and the course instructor(s) respectfully. The instructor(s) reserves the right to ask any participant to leave the classroom that speaks disrespectfully or in a harassing manner or In such cases, the participant will receive an “incomplete” and be subject to a prolonged course registration suspension.
  • Within the course host facility, course participants are only permitted in the course classroom and any other locations designated by the course instructor or host facility liaison (i.e. bathrooms, etc.). Participants wandering into non-designated areas of the host facility may be asked to leave the facility. In such case, the participant will receive an “incomplete” and be subject to a prolonged course registration

REQUEST FOR SPECIAL ACCOMODATIONS

All requests for special accommodations of course materials must be emailed to the course Program Coordinator at least two weeks prior to the start of the course.

APPEALS

Registrants / course participants can appeal a registration suspension or non-issuance of a Certificate of Completion in writing to the NTI Executive Director.

* – When an individual is serving a course registration suspension, they are prohibited from registering or attending any courses and will be dis-enrolled from any course(s) they are enrolled in during their suspension.

Please send any feedback and suggestions to nti_info@nti.rutgers.edu.

*If applicable, as Certificates of Completion are only distributed for certain NTI courses.

Did you know? You can use grant funding for travel to attend NTI classes!

Title 49 U.S.C. Section 5315(d) for MAP-21 funds and Section 5315(c) for FAST Act funds permit up to one-half of one percent of the Urbanized Area Formula Program (49 U.S.C. Section 5307) and the Capital Investment Program (49 U.S.C. Section 5309) funds to be made available to a state or public transit agency recipient in a fiscal year, to be used for tuition and direct educational expenses for transportation employees for educational and training programs relating to transit, at a Federal share not to exceed 80 percent. Proposed training activities to be supported with Urbanized Area Formula Program funds should be included in the grantee’s Urbanized Area Formula Program application.