To provide an overview of the essential components of quality assurance and quality control in transit agencies. This course will also review and expand upon the FTA’s Quality Management System Guidelines and address the various perspectives for quality relative to capital development, transit operations, maintenance, or vehicle acquisition.
Course Objectives:
- Define Quality Assurance (QA) and Quality Control (QC)
- Identify the benefits of a Quality Management System (QMS)
- Discuss FTA requirements
- Present components of a QA/QC program
- Examine the development and implementation of QA/QC components in public transportation
